Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services.

We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position:

• Specialist Quality Complaints

Primary responsibilities include: Supporting the product complaint system through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.

Qualifications:

• Science or Engineering degree:
  • Doctorate degree or
  • Master's degree and 3 years of directly related experience to the job or
  • Bachelor's degree and 5 years of directly related experience to the job or
  • Associate’s degree and 10 years of directly related experience to the job
• Experience with:
  • investigations
  • Root Cause Analysis
  • Complaint investigations
  • Solid dosage, syringe and device manufacturing and packaging processes.
• Software: Trackwise, Excel, Word, Microsoft office.
• Strong project management skills, experience leading cross-functional teams, and the ability to handle multiple projects simultaneously is a must.
• Must be fully bilingual (English / Spanish) with excellent oral skills.
• Available to work extended hours, possibility of weekends and holidays.